KU9 Privacy Policy

KU9 ("we", "us", "our") operates the online gaming platform at ku9.today. This Privacy Policy explains how ku9 collects, uses, stores, and protects the personal data of players and visitors based in Bangladesh and elsewhere who access the ku9 platform.

By registering a ku9 account or using any part of the ku9 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use the ku9 platform.

This Privacy Policy should be read alongside the ku9 Terms and Conditions available at /terms-conditions. Together, these documents set out the full framework governing your relationship with ku9.

KU9 collects personal data from you in several ways — directly when you register or interact with the platform, and automatically through your use of the ku9 website and app. The categories of data ku9 collects are set out below.

KU9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.

KU9 uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and secure your ku9 account, including verifying your identity and age at registration.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of all financial activity on your account.
• Platform operation: To deliver the games, sports betting markets, and other features available on ku9, and to personalise your experience where applicable.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through the ku9 live chat and email support channels.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and any requests from regulatory or law enforcement authorities.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited activities on the ku9 platform.
• Responsible gaming: To monitor gaming patterns and identify players who may be at risk, in support of ku9's responsible gaming commitments.
• Marketing communications: To send you promotional offers and updates about ku9, where you have consented to receive such communications. You can opt out at any time.
• Platform improvement: To analyse usage data and improve the performance, design, and features of the ku9 platform.

KU9 uses cookies and similar tracking technologies on the ku9 website and app to improve your experience and to collect usage data. Cookies are small text files stored on your device when you visit the ku9 platform.

The types of cookies ku9 uses include:

• Essential cookies: Required for the ku9 platform to function correctly. These include session cookies that keep you logged in during your visit. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymised data about how players use the ku9 platform, including which pages are visited most frequently and how long sessions last. This data helps ku9 improve the platform.
• Preference cookies: Used to remember your settings and preferences on ku9, such as your preferred language or display settings.
• Security cookies: Used to detect and prevent fraudulent activity and to protect the integrity of the ku9 platform.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ku9 platform. Continued use of ku9 after being informed of our cookie use constitutes consent to the use of cookies as described above.

KU9 does not sell your personal data to third parties. However, ku9 may share your data with the following categories of third parties where necessary:

• Payment processors: bKash, Nagad, and Rocket receive the payment account information necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Where KYC verification is required, ku9 may share identity documents with third-party verification services to confirm your identity and age.
• Fraud prevention services: KU9 may share technical data such as IP addresses and device identifiers with fraud detection services to protect the platform and its players.
• Regulatory and law enforcement authorities: KU9 will disclose personal data to relevant authorities where required to do so by law, court order, or regulatory obligation. This includes disclosures related to AML investigations.
• IT and platform service providers: Third-party providers who support the operation of the ku9 platform, such as hosting and infrastructure providers, may have access to personal data as part of their service delivery. These providers are contractually bound to handle data securely and only for the purposes specified by ku9.

All third parties with whom ku9 shares personal data are required to maintain appropriate security measures and to use the data only for the purposes for which it was shared.

KU9 takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ku9 platform.
• Encryption of sensitive data stored on ku9 servers, including payment account details and identity documents.
• Access controls that restrict access to personal data to authorised ku9 personnel only, on a need-to-know basis.
• Regular security assessments and monitoring of the ku9 platform infrastructure.
• Secure password hashing — ku9 does not store your account password in plain text.

While ku9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your ku9 account login credentials confidential. If you suspect your account has been compromised, contact the ku9 support team immediately.

KU9 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulation. The specific retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard AML and KYC record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five years from the date of the transaction, as required for financial record-keeping and regulatory compliance.
• Technical and usage data: Retained for up to 24 months from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent or for three years from the date of last interaction, whichever is earlier.

When personal data is no longer required for the purposes for which it was collected and the applicable retention period has expired, ku9 will securely delete or anonymise the data.

As a ku9 player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data ku9 holds about you at any time.
• Right to rectification: If any personal data ku9 holds about you is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances, you can request that ku9 delete your personal data. Note that this right is subject to ku9's legal obligations to retain certain data for regulatory purposes.
• Right to restrict processing: You can request that ku9 restrict the processing of your personal data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
• Right to withdraw consent: Where ku9 processes your data on the basis of consent (for example, for marketing communications), you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to ku9 processing your personal data for direct marketing purposes at any time.

To exercise any of these rights, contact the ku9 support team via live chat or by email at [email protected]. KU9 will respond to all data rights requests within 30 days. In some cases, ku9 may need to verify your identity before processing a request.

The ku9 platform is strictly for users aged 18 and above. KU9 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the ku9 platform in any way.

If ku9 becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered a ku9 account, please contact the support team at [email protected] so that the matter can be investigated and resolved promptly.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. KU9 supports responsible gaming and takes its obligations regarding underage access seriously.

KU9 may update this Privacy Policy from time to time to reflect changes in the way the platform operates, changes in applicable law, or improvements to ku9's data practices. When this policy is updated, the revised version will be published on this page with an updated "Last Updated" date.

For significant changes that materially affect how ku9 handles your personal data, we will make reasonable efforts to notify registered players via the contact details associated with their account. However, it is your responsibility to check this page periodically to stay informed about how ku9 protects your privacy.

Continued use of the ku9 platform after any updates to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact the support team to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ku9 handles your personal data, please get in touch with the ku9 support team:

• Live chat: Available 24/7 directly within your ku9 account — the fastest way to get a response.
• Email: [email protected] — email queries are typically responded to within 24 hours on business days.